Get in Touch With Us
Whether you have spotted something that needs updating, want to flag a concern about one of our reviews, or simply have a question about how US online casinos work, this page explains how to reach us and what happens after you do.
How to Reach the Team
Email is the most reliable way to contact us. Every message is read by a real person, and we aim to reply within two working days. You can reach us at [email protected].
To help us respond quickly, a brief description of your enquiry upfront makes a real difference. If your message relates to a specific casino or page on the site, please include the name or URL so we can pull up the right content before we reply.
What You Can Write to Us About
We hear from a wide range of readers. The most common reasons people get in touch include:
- Questions about our reviews — If anything in our assessments of casinos such as Raging Bull, Ignition or Slots of Vegas is unclear, or you want to know more about how we reached a rating, ask away.
- Corrections and factual updates — Bonus terms change, new licences are granted, and payment methods come and go. If you have spotted something that looks out of date or inaccurate, we want to know. We take accuracy seriously and review every flag we receive.
- Feedback on our coverage — Is there a topic we have not covered that would genuinely help US players? We shape future content in part based on what readers tell us they need.
- Partnership and commercial enquiries — If you represent a casino operator or related organisation and want to explore how we work together editorially, please introduce yourself and outline what you have in mind. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please mention this in your message. We will point you towards appropriate support services, including the National Problem Gambling Helpline (1-800-522-4700) and the National Council on Problem Gambling at ncpgambling.org.
- General site questions — Something broken, a page not loading correctly, or a link that goes nowhere? Let us know and we will look into it.
What Happens After You Email Us
When your message arrives, it goes to a member of the editorial team — not an automated inbox filter. We do not use bot replies as a substitute for a genuine response, and we do not forward messages to third-party operators without your knowledge.
Our target window is two working days. During particularly busy periods it may take a little longer, but we will always follow up. If you have not heard from us after five working days, it is worth checking your spam folder before resending.
A Word on How We Work
US Online Casinos is an independent comparison site. We research and review online casinos available to players in the United States, covering licensing, bonuses and their conditions, payment options, game ranges and responsible gambling tools. Our rankings reflect editorial assessment — commercial relationships do not determine which casino sits at the top of a list, and commission does not buy a better score.
Every casino we feature must hold valid licensing relevant to its operating territory and must meet minimum standards for player protection before we cover it. If you believe an operator we have listed falls short of those standards, please write to us with as much detail as you can. We investigate every substantiated concern.
If You Need Help Right Now
We are a content and comparison team, not a gambling operator, and we cannot access player accounts, process withdrawals or mediate disputes with a casino directly. For urgent account issues, the fastest route is always the casino's own customer support channel.
If your concern relates to problem gambling rather than an account matter, please do not wait for us to reply — contact the National Problem Gambling Helpline on 1-800-522-4700, available 24 hours a day, seven days a week. You can also use the live chat service at ncpgambling.org or text "HELLO" to 741741 to reach the Crisis Text Line.
For state-specific self-exclusion programmes and spending limit tools, your state's gaming regulator website is the right starting point, as eligibility and enrolment processes vary by jurisdiction.
Our Commitment to Readers
Honest, current and genuinely useful content is what this site exists to produce. Reader messages — corrections, questions, suggestions and criticisms alike — play a direct role in keeping that standard up. We read everything that comes in, and we do not dismiss feedback because it is inconvenient.
Thank you for taking the time to visit this page. We look forward to hearing from you.